For one of our customers Motivz is looking for a Customer Support Engineer!
Our customer is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to their success. They offer interesting and challenging tasks, a positive working environment working in international teams and opportunities for personal development and growth in a global company.
The Support Engineer is responsible for calculating, budgeting and preparing Service and project related activities. Handling requests, ordering, checking and coordinating with internal and external suppliers in regard to the supply of spare parts and upgrades, as well as provide technical support to our customers.+-With your technical expertise and commercial skills you stimulate the sales of our Services and you also make an important contribution to optimal customer satisfaction through your customer-oriented attitude and your role as a consultant.
As a Support Engineer you are the daily point of contact at the Service Branch for our customer when it comes to service provision to GEA equipment and installations. You carry out preparatory work for this regarding 2nd line (service) maintenance and you provide technical support to our Field Service Engineers and colleagues in the back office.
₋ Preparing, verifying (cost) calculations, processing and handling quotations, identifying and offering of parts, services and upgrades
₋ Drafting order confirmation, inventorying activities by means of following up work and visit reports, ordering materials and coordinating with the resource planner.
₋ Coordination with (sub) suppliers.
₋ Ordering and following up technical tickets.
₋ Entering and updating installed base data, notifications, warranty claims and registering complaints, ensuring follow-up and internal evaluation.
₋ Checking, coordinating and processing technical data about maintenance projects carried out.
₋ Provide technical remote support to customers and engineers
₋ Inform stakeholders about problems and opportunities
₋ Excellent knowledge of the Dutch and English language; written and spoken.
₋ Experience with MS Office package, computer skills;
₋ Safety regulations (VCA VOL).
₋ Aimed at a smooth, efficient and personal service to customers; makes every effort to ensure that customer needs are met.
₋ Sets clear priorities; makes a schedule of activities to make optimal use of time and resources
₋ Stress resistant; remains calm, objective and master difficult situations; continues to perform well under pressure;
₋ Collaborates with others to achieve team goals; shares information with others; supports others.
₋ Enthusiastic and involved; shows ability to endure and work hard for longer periods of time.
₋ Experience with process automation (Siemens and Allan Bradley PLC) is preferred.
₋ Strong technical background on high-level food processing equipment required.
₋ Excellent communicator with analytical skill.
₋ Experience in field service in a food processing environment or technical/customer support is required (>5years).
₋ Full time availability
Erwin Huzen 06-55688923
Erwin Huzen 06-55688923